![]() ![]() If a residential customer must be involuntarily disconnected for failure to comply with the above, the disconnection will not occur: (1) On a Friday, unless you decline to enter into a payment agreement offered that day in person or by personal contact. (3) A customer receives referrals to energy assistance, weatherization, conservation, or other programs likely to reduce the customer’s energy bills. (2) A customer enters into and makes reasonably timely payments under a payment agreement that considers the financial resources of the household and A customer is deemed to meet the income requirements of this clause if the customer receives any form of public assistance, including energy assistance, that uses an income eligibility threshold set at or below 60 percent of the state median household income Income verification can be obtained on the Income Verification Form (reverse side of this form) or obtained from the local energy assistance provider. (1) The household income of the customer is at or below 50 percent of the state median household income. If you choose not to assert your rights or choose not to enter a mutually acceptable payment plan, your service may be disconnected.Īn electric cooperative must not disconnect and must reconnect the utility service of a residential customer during the period between October 1 and April 30 if the disconnection affects the primary heat source for the residential unit and all the following conditions are met: They are designed to help you with high winter electric bills. Important Fuel Assistance, Cold Weather Rule and Disconnect Policy Information This notice informs you of your rights and responsibilities under the Cold Weather Rule. Notice of Residential Customer Rights and Possible Assistance
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